Refund Policy for SmartvPro

Last updated: February 11, 2026

Thank you for choosing SmartvPro. This Refund Policy explains how we handle cancellations and refunds for the IPTV streaming services offered through our website (smartvpro.com). Because digital subscription services are delivered instantly and cannot be “returned” like a physical productkey-g.com, it is important to understand when refunds are available and how to request one. By subscribing to our services, you agree to this policy.

Disclaimer: This document is for informational purposes only and does not constitute legal advice. For questions about your rights or obligations, please consult a legal professional.

1. General Policy

  • Digital nature of our services. SmartvPro provides access to streaming content and other intangible digital services. Under consumer protection law, digital content may not be subject to the same “cooling‑off” period as physical goods once you begin to stream or download the contentkey-g.com. As a result, we generally do not offer refunds after you have accessed or used our service.
  • Non-refundable subscriptions. Once a subscription period has started and you have begun streaming content, the subscription fee for that period is non‑refundable. This is because digital content is delivered immediately and cannot be returnedkey-g.com.
  • Right to cancel before use. If you purchase a subscription and have not yet used your account to stream any content, you may request a refund within 48 hours of your initial purchase. We will verify that no streaming activity has occurred before approving a refund. This limited window is based on best‑practice recommendations that digital goods providers clearly state whether refunds are offered and any conditions that apply.

2. Subscription Cancellation

  • Self‑service cancellation. You may cancel your subscription at any time through the same medium you used to sign up. Recent regulations require businesses to let consumers cancel subscriptions using the same method they used to subscribe. If you subscribed on our website, you can cancel from your account dashboard. If you subscribed through a third‑party platform, you must cancel through that platform.
  • Effect of cancellation. When you cancel a monthly or annual plan, your subscription will remain active until the end of the current billing cycle. We do not pro‑rate or refund unused portions of a subscription period once it has begun.
  • Renewals. To avoid unwanted charges, please cancel your subscription at least 24 hours before the renewal date. We are not responsible for subscription fees charged if you fail to cancel before the next billing cycle.

3. Eligibility for Refunds

Refunds may be granted in the following limited situations:

  1. Accidental or unauthorized purchase. If you or someone else accidentally purchased a subscription on your account, you may request a refund within 48 hours. Please provide details of the accidental purchase; similar digital platforms allow refunds for accidental or unauthorized purchases within a short window.
  2. Technical issues on our side. If a verified technical issue with SmartvPro prevents you from accessing the service and we cannot resolve it within a reasonable period, we may issue a refund for the affected period. Network problems, device incompatibility or issues outside our control are not covered.
  3. Misrepresentation. If content you purchased materially fails to match its description, you may request a refund. Consumer laws require businesses to give partial or full refunds when digital content does not meet promised quality standards.

To be eligible, you must submit your request within 3 days of the purchase date and provide evidence of the issue. Refund requests made after 3 days or after the subscription has been used extensively will not be accepted.

4. How to Request a Refund

  1. Contact us. Send an email to support@smartvpro.com with your account details, order number, and the reason for the refund request. You may also use the contact form on our website.
  2. Provide supporting information. Include screenshots or error messages (if applicable) and explain whether you have used the service. Clear instructions on how to request a refund help customers understand the process.
  3. Wait for confirmation. We will review your request and notify you whether it has been approved or denied. If approved, we will process the refund via the original payment method (credit card, bank transfer, etc.), as recommended by best practices.

5. Refund Timeline and Fees

  • Processing time. Approved refunds are typically issued within 5–10 business days, though delays can occur depending on your bank or payment provider. It is best to provide a realistic window to manage expectations.
  • No restocking or service fees. Because our service is digital, we do not charge restocking fees or administrative fees when issuing a refund. However, we reserve the right to deduct transaction processing fees charged by payment processors if the refund is not due to our error.

6. Chargebacks and Disputes

If you believe a charge was made without your consent, please contact us first to resolve the issue. Initiating a chargeback without contacting us may delay the resolution process. We reserve the right to suspend accounts with excessive chargebacks or fraudulent activity.

7. Modifications to This Policy

We may update this Refund Policy from time to time to reflect changes in the law, our services, or business practices. Major changes will be announced on our website, and the “Last updated” date at the top of this page will change accordingly. Posting updates in a conspicuous place helps ensure that customers are aware of any changes to the policy.

8. Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

  • Email: support@smartvpro.com
  • Phone: +44-7907797031
  • Address: SmartvPro, 20,41,1 Texas, United states

We aim to respond to inquiries as quickly as possible and appreciate your patience.

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